Privacy Policy

1. Introduction

Welcome to TweetAhead ("TA," "we," "our," or "us"). Your privacy is important to us, and we are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you use our services, including scheduling and posting to supported social media platforms.

By using TweetAhead, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use our services.

2. Data We Collect

2.1 Personal Data from Connected Platforms

User Profile Data: Username, profile picture, account ID, and other public profile information.
Access Tokens / Authentication Keys: Secure tokens provided by the platform's API that allow us to post and retrieve data on your behalf.
Post Performance Insights: Engagement metrics such as likes, comments, shares, impressions, and reach.
User-Generated Content: Posts, images, videos, captions, and other content you schedule through TweetAhead.

2.2 Non-Personal Data

We use cookies and similar technologies to collect non-personal information such as IP address, browser type and version, device information, and usage patterns for analytics and product improvement.

3. How We Use Your Data

We use your data solely for the purposes of providing and improving our services:

Data Type	Purpose
User Profile Data	Display your account in the dashboard and identify connected accounts.
Access Tokens	Authenticate and post content to connected platforms on your behalf; retrieve performance analytics.
Post Performance Insights	Provide analytics and performance reports.
User-Generated Content	Schedule and publish your posts to selected platforms.
Non-Personal Data	Improve our website, enhance performance, and analyze trends.

We do not use your data for advertising purposes, sell your data, or share it with unauthorized third parties.

4. Platform-Specific Information

4.1 Facebook & Instagram

We use the Facebook Graph API and Instagram Basic Display API to enable cross-posting and analytics for your connected Facebook Pages and Instagram accounts.

Your Facebook and Instagram access tokens are stored securely and encrypted both in transit and at rest. We do not request, store, or use any Facebook or Instagram data beyond what is necessary to provide posting and analytics features.

Your use of Facebook and Instagram through TweetAhead is also subject to the following:

5. Data Sharing and Disclosure

We do not sell your personal data. We may share your data in these limited cases:

With connected platforms: (X, Threads, Bluesky, Facebook, Instagram) solely to enable posting and analytics features.
With service providers: for hosting, analytics, and customer support — all bound by strict confidentiality agreements.
For legal compliance: when required by law, regulation, or court order.

6. Data Retention & Deletion

Access tokens and platform data are retained only for as long as your account is connected to TweetAhead. If you revoke access from a connected platform or delete your TweetAhead account, all associated tokens and data will be permanently deleted within 30 days.

You may request full deletion of your data at any time by contacting [email protected] or by visiting our Data Deletion Page.

7. Cookies & Tracking

Essential cookies: Used for authentication, security, and basic functionality.
Non-essential cookies: Used for analytics and performance tracking; set only with your explicit consent. You can manage cookie preferences via our cookie banner or browser settings.

8. Security Measures

We implement industry-standard safeguards to protect your data, including encryption of sensitive tokens and credentials, secure server hosting, and access control and monitoring. While no method of transmission or storage is 100% secure, we take commercially reasonable steps to protect your data.

9. Compliance with Platform Policies

We comply with Meta’s Developer Policies and Platform Terms, and will complete Meta's Data Protection Assessment where applicable. We also comply with the terms and conditions of other supported platforms (X, Threads, Bluesky).

10. User Rights and Control

Depending on your location, you may have rights to access, update, or delete your data. To exercise your rights, contact [email protected].

11. Changes to This Privacy Policy

We may update this policy from time to time. Significant changes will be communicated via email or in-app notifications.

12. Contact Information

For questions or concerns:
Email: [email protected]
Website: https://tweetahead.com